Yep, things are still pretty crazy: conferences are canceled, markets are taking a nosedive, offices have moved remote, and you probably already need a new tv show for the rest of your self-quarantine. Chances are, Coronavirus is impacting your business in a dramatic way.
Due to social distancing, meetings are moving away from face-to-face contact and video is becoming even more of an essential medium for supporting your staff, generating leads, and increasing conversions.
While most headlines stress the danger of the crisis, there are few resources helping businesses circumnavigate the virus to continue making money. So, we at Explainly thought that we could help out by providing some tips as to how you can use video to mitigate the business challenges associated with the current pandemic.
Explainly is offering 20% off of all videos purchased during the Coronavirus pandemic in an effort to help ease the impact of remote operations
While I’m sure most of you understand how video has changed from simply a form of entertainment to an essential tool for sales, support, and marketing teams, here are some quick stats to catch the rest of you up:
- “Viewers retain 95% of a message when they watch it in a video compared to 10% when reading it in text.” (1)
- “64% of consumers make a purchase after watching branded social videos” (2)
- “marketers who are using video are seeing (on average) 49% faster growth in revenue.” (3)
Given all of this Coronavirus craziness, we can assume that your customers are even more stressed and distracted than ever before and it’s important for you to meet your customers where they’re at: offering the most engaging form of media to catch their eye and teach them about how your business can really make their life easier. So, without further adieu,
Here are 5 Ways Your Business Can Utilize Video During Coronavirus
1. Trade Shows
So your conference was canceled. So was ours – it sucks. We spent time finding the right show, invested in developing our booth and sponsoring the conference, not to mention all the time spent prepping! While it wasn’t all for nothing as most shows have just been postponed, it is a bump in the road that’s worth noting. Okay, it was canceled or postponed, now what?
Well, at a lot of trade-shows, exhibitors have a monitor at their booth and we’ve noticed that many companies don’t have a video specifically for this monitor. For the amount of money companies spend to exhibit as well as develop their custom booth set-up, it’s surprising how few people have a truly custom video. I’m sure you’ve seen those powerpoint presentations on loop or those still images that just sit on the screen – this is valuable, wasted space.
From the conferences I’ve gone to with Explainly, our video has proven to be a great way of drawing people into our booth; those people who aren’t sure what you do and dodge eye contact so that they don’t get dragged into a sales conversation that they don’t want to be a part of.
So, while it’s a huge bummer that your show was canceled, you now have enough time before your next show to create that trade show specific video! We’re happy to help you develop all of your ideas from the initial goals of the video down to the music you use to make sure your employees stay sane listening to the same song over and over again.
2. Training (Internal & External)
I’m sure that working remotely has its positives and negatives for you – I know it does for me. While some companies managed to put procedures in place prior to this craziness, many companies could use some additional help with the transition. Since it’s hard enough to engage your employees from home, video can be an essential tool for some companies to get important information heard by their remote employees.
Even if your remote work program is going great, you could take advantage of this down time to develop some educational materials for your employees. We could work together on developing internal training videos to fit whatever needs you see fit.
On top of video being an important resource for internal training, it can also be an important medium for external training. You can send out video resources to your clients to help engage them with your product in what could be a slow patch for a lot of your users/customers. Video is a creative media so get creative! If you have an out of the box idea for a video, let us know, we’re always excited to talk through it with you.
3. Sales Enablement
Even with the Coronavirus bump in the road, you still need to make sales. Now that your sales team is working remote, you can no longer do face-to-face sales, and/or your customers are now getting bombarded with in-distguishable outbound sales, it’s important for you to find a way to stand out. A demo video, service overview video, or quick promo video could be a great tool for enabling your sales team to close more deals.
While you probably include links in your outbound emails to spur engagement, you might not be linking out to the most effective media. By attaching sales enabling video to your outbound emails or lead nurturing emails, you’ll be able to encapsulate your unique branding as well as add some personality to what may just be a plain text email.
By developing a video as a sales enablement tool, you’ll be able to make sure that, regardless of what your remote sales team gets across on the phone or in a video call, your video will always say exactly what you want, how you want.
What’s that one question your support staff gets asked every day? Maybe you don’t want to send customers to an FAQ or Knowledge Base because they don’t actually read the content. Maybe you just don’t think supporting your customers with a page of text does your customer success team justice. No matter what your reason, I totally understand wanting to offer a bit of personality to your support mechanisms to humanize your company and help your clients.
That all being said, wasting your staff’s energy to answer the same questions is unnecessary. By creating support videos, you can free up your support staff to help customers who need human problem solving. A lot of people don’t think of their support team as a place needing video content but they’re wrong. Video can be an essential tool to help support teams stay efficient during the pandemic.
5. Classic Video Marketing
The Explainly team wants to help your business the only way we know how – making you an amazing video. Give your customers and your employees something exciting and out of the ordinary to watch while they’re bored, cooped up in their house, working remote.
We’re offering 20% off of all videos started during the Coronavirus pandemic in order to help your business succeed in a highly volatile business world. Now, more than ever, it’s important for businesses to have tools that can build trust in customers while still distancing ourselves from one another physically. If any of these types of video spark any kind of interest or if you have a different idea for a video, please contact us to set up a meeting – we’re happy to talk to you even if it’s just exploratory.